Privacy Policy | Hen Hideaways
Last updated: 16 April 2025
1. Introduction
At Hen Hideaways, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register on our website
- Make a booking or inquiry
- Subscribe to our newsletter
- Contact our customer support
- Participate in surveys or promotions
This information may include your name, email address, phone number, postal address, payment information, and other details necessary to provide our services.
2.2 Usage Information
We automatically collect certain information about your device and how you interact with our website, including:
- IP address and browser type
- Pages you view and links you click
- Time spent on our website
- Referring website or source
- Device information
3. How We Use Your Information
We use the information we collect to:
- Process and manage bookings
- Provide customer support
- Send transactional emails and updates
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
- Detect and prevent fraud
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
5. Third-Party Disclosure
We may share your information with:
- Property owners and managers to facilitate bookings
- Service providers who help us operate our business
- Legal and regulatory authorities when required by law
- Business partners with your consent
We do not sell or rent your personal information to third parties.
6. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and receive a copy of your data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@henhideaways.com.